Have You Held On Too Long?

There’s a fine line between committed and crazy, have you crossed it?

I once coached a business owner who was frustrated by their lack of progress in bringing their product to market. When I dug into the details, he told me he didn’t really have the time to work on that product because he was so busy answering customer calls for another product.

He was so focused on one product that he was blind to the success that was right in front of him!

Knowing when to stay the course and when to pivot is hard, no doubt about it. We have to have a tenacious spirit and a willingness to do the hard work, but there is also something to be said for taking the outcome that is right in front of you and living to fight another day.

Every situation and circumstance is different and ultimately you have to make these kinds of decisions on your own. But a great place to start is by asking, “which option moves me closer to my goal today?”

The answer may not be the sexy one, but it will very likely be the right one.

If you need help finding your why or setting meaningful goals for your business or you life, send me a message, I can help!

Keep Moving

How will you know you’ve ‘made it’?

It’s a pretty common question, especially in entrepreneur and business owner circles. So common in fact that we don’t really pay attention to what the question assumes…namely, that there IS such a thing as making it!

Too many business owners, leaders, and high performing individuals assume that the promised land awaits if they just keep their head down and soldier on. Do you feel that way? What if that’s wrong?

In my coaching practice, I’ve had the opportunity to work with several business owners as they were making an exit from their company. All but one of them looked back on their time owning the company with a perspective of failure, or at least missed opportunities. “We never really made the big time” kind of thinking. It’s not until I remind them that they did manage to keep their family fed, clothed, housed, kids through college, employees employed, suppliers supplying…that it finally dawns on them that they’d been “making it” all along.

So instead of seeing today’s trials and challenges as failing, or as Sir Winston says, “Going through hell,” consider it par for the course. These are the things that keep out the weak and give the strong the opportunity to shine!

So yes, if you feel as though you’re going through hell, by all means, keep going. You certainly don’t want to camp out there. But also consider just how bad today’s “hell” is…maybe it’s not so bad after all.

If you are having difficulty seeing the value in the journey or you’re just feeling the weight of ‘failure’, DM me…I can help!

Enjoy the journey.

Will You Answer the Call?

Would you answer your phone the next time it rings if you KNEW the call would change your life for the better? What if it MIGHT change things for the better?

Many people, maybe even you, look at an opportunity as a single big-thing delivered with a bow on top and a card with instructions. The outcome is guaranteed, just plug it in and the world is yours!

But just like many a birthday or Christmas present, the reality of that present is much different than what you’ve built it up to be. Oh yeah, it’s awesome to rip open the paper and see the gift you’ve been hoping for. Then you open the package and the dreaded “Some Assembly Required” or “Batteries Not Included” annotation that you overlooked on the outside of the box becomes painfully real.

So now that gift that you wanted more than anything else just lost a bit of its luster, work is required and now, maybe, you want it just a little bit less.

It’s hard to turn on the television, scan through the YouTube feed, or read through entrepreneur forums without finding a title similar to, “Looking for the next opportunity.” You’ve even seen it on LinkedIn “Between Opportunities.”

The problem is too many people are saying opportunity when they really mean gift. They want a plug-and-play solution when the reality is…it’s not that simple!

You are uniquely gifted, talented, and placed to do work that matters, and that work will call to you. Ever had an idea that just wouldn’t go away? Maybe it was a product idea. Maybe it was an open-ended offer to join a startup. You may find a career and income, maybe even prosperity without it, but you’ll never find fulfillment and the joy of knowing you are answering the call!

Whatever yours is, it is calling to you because THAT is YOUR work that matters. If you’re not answering the call, it’s not too late (remember yesterday! You’re not a tree!) If you’re not sure what that nagging emptiness is, I can help! Just ask.

Will you answer the call?

How to Create Happy Customers – Start With Yes

Have you ever had a request from a customer that was just completely ridiculous? Did you do it anyway?

The only thing that makes any request ridiculous is our perception of the request. If you run an ice cream food truck and someone comes up looking for coffee…you might think that’s ridiculous. For whatever reason, that lost customer didn’t think it was ridiculous… hhmmm. So adding a coffee pot, that’s pretty simple. Adding an espresso machine, not so simple.

Since our job is to solve problems for other people, it stands to reason that the more problems we can solve the more customers we will have. Now, we have to balance cost/benefit for sure, but the more times you say YES, the more happy customers you create…and the more happy customers you create, the better your bottom line will be.

Don’t get hung up on “that’s not what we do here, man” kind of thinking. Make your business about solving problems rather than ___. And if that scares you, good! Real growth only occurs outside your comfort zone! So get out there, say yes, and enjoy the benefits!

How To Deliver World Class Customer Service

When was the last time you experienced bad customer service?

See how easy it was to remember that time? I recently read some stats that said 1 in 3 BAD customer experiences get shared with friends and/or social media but only 1 in 14 GOOD experiences. So it stands to reason that we have to create many more positive experiences to get the same “credit” from our customers.


Piggybacking on yesterday’s topic, it’s the little things, done over and over, day after day, that create positive customer experiences. You might buy hundreds of things off eBay…then you get that one thing that doesn’t live up to its pictures…

And tying in the concept that you can really only have one priority at a time, the only real, long-term priority any business can have is making customers happy! Because without customers, there’s no need for anything else, right?

When everyone on the team is focused on how they can serve the customer, how THEY can solve problems for other people…that’s when it all just works. Now, YOU as the business owner/leader owe the team something as well…but we’ll save that for another day! (Be sure to like & follow if you don’t want to miss the answer!)

when everybody takes care of the customer every day, it just works. focus on your customer and everything else works out.

How to Make Happy Customers

Are your customers happy? Are you sure?

When you are running a business, it’s easy to slip into a way of thinking that your customers should be happy…just, well, because they are your customer. “I mean, they wouldn’t be my customer if they didn’t like my product, right?” Well, not necessarily.

Customer satisfaction is not a thing or a department… it is something everybody does every day.


So how do you make customers happy? Solve their problems! Bonus points if you can make them feel special as you do it!

If you can find a way to set your own pride and need for confirmation aside and put instead put your customer first…you will win!

Stop Wasting Time

It’s a saying you hear all the time…at least I do…and it makes my skin crawl!

All week we’ve been talking about how to get stuff done and be more EFFECTIVE if your pursuits so you have the time to enjoy the benefits of being an entrepreneur. But even entrepreneurs say this all the time…and it’s all I can do to maintain my composure and not fly off the handle with them.


The truth of the matter is that your time is the most expensive resource you have available to spend and discounting or being dismissive of it’s value hurts you in the long run. Be SUPER PROTECTIVE of your time! Don’t waste it and don’t let anyone else waste it either! Don’t be afraid to interrupt an unproductive meeting, ask to adjourn until everyone is prepared! I GUARANTEE next time everyone will come prepared!

Why Life Happens TO You

Do you ever feel like your business, or maybe your life, are out of your control? You know, it’s more like they are happening TO you rather than FOR you? Then this post is for you!

I know I’ve definitely felt this way from time to time and for me it feels like I’m in a western, riding on the run-away stagecoach. The team is barreling ahead at full gallop and the reins are no where to be found! I’m just holding on trying to keep from being thrown from the wagon to what would surely be my death on the rocky ground below.

Maybe the visualization is different for you but chances are pretty good that you’ve felt this way too. So whom do you hold accountable for this situation? Yourself or someone else? (stick with me here…)

I choose to hold myself responsible…here’s why.

If you blame someone else for your circumstances then you must accept that you are equally dependent upon them for any good circumstances that may come along or for rescuing you from your present funk.

On the other hand, if YOU accept responsibility for where you are, you can now take steps to CHANGE where you are! YOU can…you are in control just by making one simple change.

So the next time you catch yourself pining for better times, take these steps:

1) Get really clear on the outcome you are pursuing. Be able to speak it out loud anytime you’re asked what you do. This needs to become your guidestone, the point that you are always trying to get to, because, when you have this in place, all the other decisions in your business or life become much easier to make!

2) What is the one thing you need to do today to get back on track? Don’t over-think this. The great news is you don’t have to go all the way back to the beginning to get back on course, you just have to make a turn toward the outcome from where you are today! Figure this out before you do anything else, then do ‘the thing’ right away! Now, speaking of going back to the beginning…

3) Step back through your decision making to find the pivotal decision that led you here. The goal here is to recognize the decision so if it appears again, you can make a better one. Don’t spend time trying to justify it or blame someone else for it. It’s kind of like making a wrong turn on a trip. We’re not looking to blame, find fault or justification…we just don’t want to make it again.

If you could use help with any of these steps or you’re interested in helping your whole company find their alignment toward your guidestone, I’d love to help. I’d be happy to have a no-cost, no-obligation chat to see if we are a good fit to work together. Follow the link in my profile or call right now! 844-234-8466