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Find the Will to Win

transformation for the week: From afraid to confident / courageous
For Today: Finding the will to win

Do you have what it takes to win? Are you willing to do whatever it takes?

I had a terrible boss once. No, I mean REALLY bad! Combine that with my stubborn streak and what do you get? I became determined to stay at the company longer than he did. That vision, that mission, gave me the will to put up with a LOT of crap!

For many people, the ‘will to win’ is something soldiers or athletes need but you don’t need it in your role, right? Well, maybe! I hate to break this to you but every day won’t be a great day, in fact, some days will be downright terrible. But even those aren’t the days when you need the will to win.

When you’ve been working on that big pitch, trying to land that game-changing client, or working diligently to open a new store…then you lose! The pitch get’s accidentally deleted, the game-changing client goes with someone else. The new store has a new neighbor…your biggest competitor!

THESE are the days you need the will to win!

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How to Create Happy Customers – Start With Yes

Have you ever had a request from a customer that was just completely ridiculous? Did you do it anyway?

The only thing that makes any request ridiculous is our perception of the request. If you run an ice cream food truck and someone comes up looking for coffee…you might think that’s ridiculous. For whatever reason, that lost customer didn’t think it was ridiculous… hhmmm. So adding a coffee pot, that’s pretty simple. Adding an espresso machine, not so simple.

Since our job is to solve problems for other people, it stands to reason that the more problems we can solve the more customers we will have. Now, we have to balance cost/benefit for sure, but the more times you say YES, the more happy customers you create…and the more happy customers you create, the better your bottom line will be.

Don’t get hung up on “that’s not what we do here, man” kind of thinking. Make your business about solving problems rather than ___. And if that scares you, good! Real growth only occurs outside your comfort zone! So get out there, say yes, and enjoy the benefits!

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How To Deliver World Class Customer Service

When was the last time you experienced bad customer service?

See how easy it was to remember that time? I recently read some stats that said 1 in 3 BAD customer experiences get shared with friends and/or social media but only 1 in 14 GOOD experiences. So it stands to reason that we have to create many more positive experiences to get the same “credit” from our customers.

https://www.youtube.com/watch?v=RQedV5WcdIQ

Piggybacking on yesterday’s topic, it’s the little things, done over and over, day after day, that create positive customer experiences. You might buy hundreds of things off eBay…then you get that one thing that doesn’t live up to its pictures…

And tying in the concept that you can really only have one priority at a time, the only real, long-term priority any business can have is making customers happy! Because without customers, there’s no need for anything else, right?

When everyone on the team is focused on how they can serve the customer, how THEY can solve problems for other people…that’s when it all just works. Now, YOU as the business owner/leader owe the team something as well…but we’ll save that for another day! (Be sure to like & follow if you don’t want to miss the answer!)

when everybody takes care of the customer every day, it just works. focus on your customer and everything else works out.