Are your customers happy? Are you sure?
When you are running a business, it’s easy to slip into a way of thinking that your customers should be happy…just, well, because they are your customer. “I mean, they wouldn’t be my customer if they didn’t like my product, right?” Well, not necessarily.
Customer satisfaction is not a thing or a department… it is something everybody does every day.
So how do you make customers happy? Solve their problems! Bonus points if you can make them feel special as you do it!
If you can find a way to set your own pride and need for confirmation aside and put instead put your customer first…you will win!