When was the last time you experienced bad customer service?
See how easy it was to remember that time? I recently read some stats that said 1 in 3 BAD customer experiences get shared with friends and/or social media but only 1 in 14 GOOD experiences. So it stands to reason that we have to create many more positive experiences to get the same “credit” from our customers.
Piggybacking on yesterday’s topic, it’s the little things, done over and over, day after day, that create positive customer experiences. You might buy hundreds of things off eBay…then you get that one thing that doesn’t live up to its pictures…
And tying in the concept that you can really only have one priority at a time, the only real, long-term priority any business can have is making customers happy! Because without customers, there’s no need for anything else, right?
When everyone on the team is focused on how they can serve the customer, how THEY can solve problems for other people…that’s when it all just works. Now, YOU as the business owner/leader owe the team something as well…but we’ll save that for another day! (Be sure to like & follow if you don’t want to miss the answer!)
when everybody takes care of the customer every day, it just works. focus on your customer and everything else works out.