So, I won't even get into the history of my love affair with Mediacom and their product suites. Let's just say... I'm not a fan.
Well over the last few days our (cable) Internet has been running slow. Now, I'm not talking slow like it takes a few seconds for a movie to start streaming... I'm talking it takes over an hour! Well, as any good customer would do, I wanted to let Mediacom know that something must be wrong with their service. I mean, after all, Ookla was showing me numbers in the single digits instead of the 100M down / 10M up I'm supposed to be getting.
I found out long LONG ago that you don't call Mediacom, you contact them via social media (another story that begs it's own post). Anyway, my Twitter PM got routed to RP to handle. After a bit of perfunctory back and forth comes the shocking revelation...
The 100M/10M that I'm paying for... is only guaranteed when I am WIRED directly into their modem AND running THEIR speed test app that bounces packets off THEIR server on THEIR network!
Now, I want to quote RP on this to make sure I get it right so...
"...the servers used on our [test] site have been Mediacom-certified and are on our network. This ensures that the path to the site removes as much off-network routing as possible and gives the most accurate results possible."
Now, on the one hand, I understand the assertion. It's kinda like saying, "The car will do 150MPH on a closed, certified test track." Ok, yeah, I get that...BUT I DON'T DRIVE ON A CLOSED, CERTIFIED TEST TRACK!
At the same time I ran tests against Mediacom servers that showed I was getting ~60M down, I ran tests using Google speed test and Ookla. Considering all the "off-network routing" that could cause speed problems, both Google and Ookla returned identical results 6 out of 7 times.... and they sucked! Instead of 60M down I was at one point getting 9M down!
This is AT LEAST convenient small print but frankly, I'm leaning toward an intentional attempt by Mediacom to defraud an entire class of users who might not ever know the difference. Well Mediacom... I know the difference!
To be continued...
#MediacomSucks #SlowInternetSucks #ComeOnGoogleFiber